The purpose of this site is to explore interesting, thought provoking, and useful ideas across a broad range of subject domains. All content is categorised and tagged making it easy to find what is relevant to you. As the site grows so will the number of different categories and tags.
The time has come for enterprises to urgently invest in modern customer communication management capabilities, regardless of their industry sector. Consumer trends now demand a conversation rather than a one-way broadcast and an experience rather than merely a delivery note, statement, or invoice. If you are interested in how to deliver a modern CCM capability take a look at the Customer communication management series. |
 Being able to describe and understand the components that deliver services and products for an enterprise is crucial to managing their contribution to its success, regardless of your industry or field of endeavour. If you are interested in how to make use of the enterprise architecture discipline and methodologies to better ensure successful outcomes take a look at the Enterprise architecture series. |
 Whether you are a small business, a medium sized enterprise, or a multi-national conglomerate you need a strategy if you want to respond to emerging events in a manner that leads towards your aims and goals rather than frustrating them. If you are interested in how to develop and manage strategy take a look at the Developing a strategy in business series. |
 We make deals everyday with the people we co-operate with and rely on: family, friends, colleagues, customers, and employers; yet we seldom think about how the quality of the outcome is affected by the approach and style that we adopt during negotiation. If you are interested in improving on “the alternative to a negotiated agreement” while also improving any future relationship take a look at the Negotiating with stakeholders series. |
 What is a “Smart City”? Over the last 250 years the preference for urban dwelling has undergone an unprecedented surge due to the harnessing of technological innovations for the improvement of peoples livelihoods and well being. The “digital information age” has revolutionised the measurement and analysis of technology use and operation to provide the opportunity for refined management of performance and even automation of adaptation and operation. If you are interested in exploring Smart City concepts take a look at the Smart cities series. |